Terms & Conditions

Returns & Exchanges:

Returns are only available for new and unopened products purchased through www.flytlab.com and must be returned directly to FLYTLAB within fourteen (14) days of the date of delivery. If the tamper proof seal is broken, or the product is no longer factory sealed, a refund will not be given. In addition, all sales are final for Clothing and Apparel items. Products purchased through a FLYTLAB “Authorized Retailer” will not be refunded by FLYTLAB; in such case, any refunds must be obtained from the “Authorized Retailer” where the product was purchased and are subject to that retailer’s return policy.

A product purchased through www.flytlab.com, which arrives faulty or becomes defective within 30 days of purchase may be exchanged for a replacement. In the event the item you purchased is no longer available, an equivalent item will be offered in its place. Clothing and Apparel items are not eligible for exchange.

Return/Exchange Procedure:

ALL Return and Exchange requests must first be sent to support@flytlab.com and receive approval via an RMA# before being shipped back. Any item sent back without an RMA# will not be processed and will only be returned at the senders expense.

You are responsible for paying the shipping costs associated with Returning/Exchanging your item. Shipping costs are non-refundable. FLYTLAB will cover the return shipping cost for qualified Exchanges.

Once your item has been received and inspected, you will receive a follow up email regarding the status of your Return/Exchange request. Approved Refunds will be applied back to your card or original payment method within 7-10 business days. Replacements for faulty/defective items approved for Exchange will be shipped out within 7-10 business days and you will receive a shipping confirmation email with tracking information. In the event your Return/Exchange request is denied and you would like your item back, you will be responsible for covering the return shipping costs.

PLEASE VERIFY YOUR AGE TO ENTER

FLYTLAB IS COMMITTED TO ONLY SELLING OUR PRODUCTS TO ADULTS OF THE LEGAL SMOKING AGE.

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